• DELIVERY: SHIPPING OPTIONS, TIMES & ADDRESS
The order is shipped within 1 to 3 working days.
Standard shipping is done with a tracking number which will be communicated to you as soon as the shipment is shipped so that you can track the delivery of your order.
Delivery times:
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Delivery time France: 2-5 working days
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Delivery time Europe: 3-12 working days
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International delivery times: 7-25 working days
Are you pressed for time? You can opt for "Colissimo" delivery for faster delivery.
The order will be sent to the name and address you entered when placing your order. Please check the accuracy of the information provided, we cannot be held responsible for any delays or delivery issues resulting from an incomplete or incorrect address.
• TRACKING YOUR PARCEL
For standard national and international shipments, I send your orders by Tracked Letter.
This tracking is complete in France and in 45 destinations (see list: https://www.laposte.fr/tarif-lettre-suivie ) and partial (i.e. available up to the French border) for other destinations in the world.
If a package is marked as "delivered" and the buyer has not received it, it is up to the buyer to contact the postal services of that country.
• RETURNS & EXCHANGES
You have a 14-day right of withdrawal from receipt of your order.
Returned products must be in new condition, unworn and in their original packaging. The customer must arrange the return at their own expense by sending a shipment with a tracking number to the following address:
The Gypsy Spider
Stephanie Bourgeois
2 rue de la Porte de Sers
31540 Saint-Julia
FRANCE
Upon receipt, and subject to these conditions, I will refund the order excluding shipping costs following receipt of the package. In the case of free shipping, the shipping costs will be deducted from the refunded amount. The refund will be made via the credit card used for your payment.
⚠️ Items on sale may be exchanged and not returned.
Return shipping costs are the responsibility of the customer.
• MAINTENANCE ADVICE, WARRANTY & QUALITY
I chose natural materials in the making of my jewelry because these materials reflect my values regarding our impact on the environment. These are living materials that have a life cycle. The more you take care of them, the more they will travel by your side. Here are my tips on this subject
Gypsy Spider jewelry is best stored in a dry place such as a pouch or jewelry box.
It is best to remove jewelry when showering or swimming, in order to preserve the hold and color as long as possible.
I also recommend that you avoid perfumes and alcoholic lotions on the areas of skin where you wear the jewelry.
All Gypsie Spider products are guaranteed against defects in workmanship and/or materials.
If the jewelry you ordered has a defect or is not in perfect condition UPON RECEIPT, contact me immediately – within 7 days of receipt – so that I can exchange your order.
• A PROBLEM? A QUESTION?
I do everything in my power to make our exchange a pleasant and satisfying experience for you. But nothing is impossible, and some things may be beyond my control.
Your order hasn't arrived? Your shipment arrived damaged?
A product defect? Not the right size? An error in the order?
CONTACT ME by email at the following address: contact@araigneegypsie.com, it's the best path to a happy solution.